I recently purchased a product online from Twitty. Due to a shipping error, I received a similar but different product from the one I had ordered. I reported the mix-up via email, and Twitty promptly responded with an apology. They reassured me that the order would be shipped promptly and, something extremely rare, they didn't return the wrong product. Congratulations for the gesture, which I greatly appreciated.
I rediscovered Twitty Zoo after several years and I'm really happy about it. The shop is well stocked, with many brands of food and accessories. But the best is Cinzia, always available, kind, and knowledgeable. I recommend it to everyone 🍀👍
The order arrived as scheduled. The price was truly exceptional. I highly recommend it and thank you for the free gift, both for me and my "darling Gerry," who, despite turning 13, still wants to play.... Thank you and best of luck to the entire company.
Lascio una stella perchè zero non mi è possibile. La parte del negozio gestita da una signora che non nego abbia uno studio o una preparazione (o almeno lo spero per lei) per indirizzare il cliente nella scelta giusta. Il problema è il modo che non sta né in cielo né in terra. Si comporta da saccente facendoti sentire ignorante e sottolineando continuamente il fatto che lei ne sa più di te con aria prepotente. Ho provato a lasciare il mio cucciolone al toelettatore e, dopo avermi fatto notare fossi un’ignorante a non sapere che lo strip si fa solo ai cani a pelo lungo, trattano il mio cane malamente, gli tira le orecchie pur di forzarlo a stare con il muso rivolto verso il phon (uscito con le orecchie infiammate, fucsia), e questa è l’unica parte che ho visto. Chissà come l’avrà trattato durante il bagno….. non gli ha tagliato le unghie, non gli ha pulito le orecchie, non l’ha spazzolato, non gli ha fatto nessun bagno particolare, 35 € per un normale bagno. La ciliegina sulla torta? Il mio cane ha sviluppato un trauma per il phon. Inizia a tremare all’impazzata appena viene acceso, terrorizzato, e se provi a puntarglielo sul pelo si rigira per morderti dalla paura che ha. Nemmeno se provo a farlo io, la sua padrona. E vi assicuro che prima di essere stati da quegli incompetenti il mio cane era super tranquillo durante il lavaggio e l’asciugatura. Mai stato un cane pauroso e tantomeno aggressivo. Il mio consiglio spassionato è quello di non metterci piede, fatelo almeno per i vostri cani.
Absolutely exceptional. The owner is very good and expert in the sector. Competitive prices but above all, a big heart in helping the animal rights associations in the area.
Appointment made a month ago for the grooming of our dog Zoe. I arrive at the shop and the groomer, a little sulkily, asks me: "Tell me, what's the problem?" Why do you think someone goes to the groomer? Is a “problem” necessary??? I explain that we would like her hair to be shortened, but he very rudely he scolds me for the fact that it is my wife who washes the dog at least once a month. Without the slightest politeness he makes me understand that he has no intention of shortening Zoe's hair, so I take her back from the bed and tell him I'm leaving. Draw your own conclusions. I know I will never go back there again!
My first order just arrived. 5 stars for the helpfulness and efficiency in resolving a small issue with the courier upon delivery. 5 stars for the sweet surprise I found when I opened the package. A truly sweet treat. Thank you.
Very tidy, clean and well-kept premises, I found the owners very kind, competent and available for every need of my furry friends at home, I was on holiday in Senigallia I had the pleasure of finding in the shop, in addition to the usual food, also specific kibbles, for the tears with which I supplement their diet which otherwise I would have had to order online for my dogs, they have a lot of variety of brands, products and accessories at competitive prices which never hurts, and then the pastry shop which Cloe and Iris proved to be greedy for , highly recommended
It is a pet food and supplies shop. The shop is well stocked. I buy Monge dog kibble, the prices are definitely good compared to the competition. I recommend registering in order to receive communications on promotions which usually occur monthly.
Super-equipped shop with the best commercial and non-commercial brands, excellent products, kind and professional collaborators. The shop is very special as you find very high quality products.
Pet store, where you can find everything you need for care, hygiene, and nutrition to keep your pets healthy and strong. Grooming, spa, and ozone therapy are just some of the services they offer. Products from the best brands. Recommended.
Historical shop well stocked in food and accessories for dogs and cats. The owner and the boys are very kind and professional. When I'm passing through Cesano di Senigallia, I take the opportunity to stock up and please the furry ones at home who always expect something new... The grooming service is also recommended, by appointment, for trendy hairstyles. Wide range of supplements and the like. It is not a shop that is part of a commercial chain, this is an advantage and a strong point. It is not an impersonal place, a rarity today.
Good evening, I live in Milan and a few years ago, being on holiday in Marotta, I found myself in this store by chance to buy food for my dog. I was absolutely impressed by the large assortment of items sold but above all by the great competence and kindness of the owner, Mrs. Cinzia Casagrande who, without wanting to sell me any specific product, gave me precious advice that proved to be useful in solving my dermatitis problem. labrador. It's not for everyone to dedicate time and attention to perfect strangers who live 400 km away and who potentially could never become your regular customers !! Instead, every year we have returned and we have become customers by periodically purchasing products that are shipped to us in Milan with promptness and precision. We can only recommend this store. Francesca Grande Redondi
I went specifically to buy a wormer, I was told that the products for deworming our dog FRIENDS are not free for sale !!!!! Immediately after I bought it from Conad, I recommend a little more information., Unable to answer the owner, I modify the announcement ,,,,,,, I asked her for a specific product (Droncit) recommended to me by my veterinarian, as I reiterate that you do not need any prescription, but the veterinary medical opinion is enough, before writing without knowing I advise you to ask first, with regard
I took my dog a few months ago to the grooming and I found myself very badly presumptuous person who only ruined my dog. Too short, broken nails that were previously pretty strong and red blotchy skin caused by severe irritation due to products not suited to her skin type despite the warning to the groomer that she has delicate skin. To this day the nails are still damaged and have grown crooked and thin. Excuse me you try to keep your reputation even saying false things it was the first time you came from a groomer ever been to "Other colleagues" as you say you are ashamed I just say this good day.
I go to them on the advice of a friend to buy a harness. I am almost devoured by a young boy because I allowed myself to touch the object to evaluate its padding. Released at the speed of light!
So much professionalism 'I trust blindly but sometimes you are forced to make sacrifices !!!! Before dogs did not have all these comforts and, vices I am the first ...
It was the first time I went, because we decided to get a kitten, they were very kind and courteous, they have different price ranges, for a better choice ... I'll be back 👍👍👍
Molto grande, organizzato bene con molti prodotti e il servizio di toelettatura. Sulla accoglienza clienti e sulla gentilezza del personale bisogna ancora lavorarci....
Negozio per animali fornitissimo, molto spesso fa delle offerte promozionali sulle varie linee di alimenti. I prezzi sono contenuti rispetto alla concorrenza.